krkiya's Privacy Policy

1 Introduction

krkiya ("we", "us", or "the platform") is an online casino and betting service operated for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what types of personal information we collect, how we use it, who we share it with, and what steps we take to protect your information.

By using krkiya's website or services, you are considered to have accepted the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services. This Policy may be updated from time to time; the latest version will always be published on this page.

2 Scope of Data Collection

When you register on krkiya, log in, or use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Your customer support requests and communication details

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Date, time, and entry point of site access (referrer URL)
• Logs of your browsing behaviour and gaming activity on the site
• Data obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Information from identity verification providers
• Transaction confirmation data from payment processors
• Risk assessment data from fraud prevention systems

3 Purpose of Data Use

krkiya uses your personal information only for the following legitimate purposes:

• Account Management: For registration, login, password recovery, and account security.
• Age and Identity Verification: To prevent persons under the age of 21 from using the platform.
• Financial Transaction Processing: To complete deposits and withdrawals.
• Customer Service: To properly respond to your requests, complaints, and questions.
• Security and Fraud Prevention: To detect unauthorised access and suspicious transactions.
• Responsible Gaming: To monitor your gaming behaviour and offer assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve our platform and user experience.

We do not sell your information to advertisers or use it for third-party marketing purposes without your prior consent.

4 Cookies and Tracking Technologies

The krkiya website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the site.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding site usage and improving services.
• Security Cookies: For detecting fraud and unauthorised activity.

You can control cookies from your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the site.

5 Data Storage and Security

We take industry-standard technical and organisational measures to protect your personal information.

5.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Sensitive information (such as passwords and payment data) is stored in encrypted form.
• Servers are kept secure through firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

5.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Due to legal obligations, some information may be retained for a specified period even after an account is closed.

Although we ensure the highest level of security measures, complete security on the internet cannot be guaranteed. However, krkiya is committed to acting quickly in the event of any security breach and to notifying affected users.

6 Data Disclosure and Third Parties

krkiya may share your personal information with third parties in the following limited circumstances:

6.1 Service Provider Partners

To operate our services, we work with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, cloud hosting services, and fraud prevention software providers. All such partners operate solely under our instructions and within strict confidentiality agreements.

6.2 Legal Requirements

In response to a court order, legal process, or valid request from a competent authority, we may disclose information to fulfil legal obligations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving krkiya, your information may be transferred. In such cases, you will be notified in advance and this Privacy Policy will continue to apply.

We never sell your personal information to advertisers or data brokers.

7 Your Rights

As a krkiya user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not apply where legal obligations exist).
• Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for certain purposes.
• Right to Data Portability: The right to receive your information in a structured digital format.

To exercise any of the above rights, please contact our support team. We generally process requests within 30 business days.

8 Protection of Minors

krkiya is for persons aged 21 and over only. We do not intentionally collect any personal information from minors. If we learn that a person registered using a false age, we immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

Our servers and service infrastructure may be located outside Bangladesh. When transferring your information internationally, we ensure that adequate data protection measures are in place in the destination country or organisation.

Such transfers are always conducted under the same standards and protections described in this Privacy Policy. Our third-party partners are contractually bound to comply with international standards for data protection.

10 Policy Changes

krkiya may update this Privacy Policy from time to time. In the event of any significant changes, we will:

• Post a prominent notice on our website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. We therefore recommend that you check this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We take your privacy-related requests seriously and are committed to responding as quickly as possible.